I can tell you exactly why 1-800-mattress is going out of business

"Flynorcal: pilot, offshore sailor, car racer and panty thief" (flynorcal) 04/07/2018 at 22:09 • Filed to: None

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Yeah, strap in for this update to my previous posting:

!!! UNKNOWN CONTENT TYPE !!!

So.... After refusing to accept a fucked up order, placed in good faith, and being basically insulted by the customer service person I dealt with, my next order went really smooth.

I spoke with Tom. I’m a Thomas but hey let’s be friends so I said, “I’m Tom a too. We’re off to a good start being able to remember who we’re talking to. Haw haw.”

I again order a cal-king mattress, box spring, and frame and even express how relieved I am to be on the phone with someone who has their shit together.

He laughs.

I laugh.

The truck pulls up, on schedule, they run the frame up and then the box spring and the truck driver asks me what size bed I ordered. He was assembling the frame. Fair question. The frame can handle a couple sizes.

Then he says that I ordered a king bed but with a cal-king frame according to his order. He’s confused by this.

 “The fuck you say?” I am similarly confused.

The phone order I placed seems to have gone wrong. The sales guy put in the wrong thing.

“We should check the truck,” the guy says which seems fair. I follow the installers out and it turns out I’m all good. The bed is a cal-king after all. It was just a paperwork error. We’re cool! They bring it up. I slip the guy $20. Off they go. Stacy makes the bed. We get cozy in it.

Hours pass. The doorbell rings. The delivery driver is back asking to take the mattress in that photo out of our place to deliver to the correct customer. They have a king on the truck for me after all. They gave us someone else’s bed. They suggest I call tomorrow to see if there’s anything the firm can do but *I* ordered the wrong thing. Over the phone. With a sales person who put in the order and ran my card — over the phone. I, again, somehow am at fault.

I explained that I was not sleeping on the floor or accepting a king mattress with a box spring and frame of a very different size and I’m happy to pay the difference to have what I have, but no. Door closes.

Phone rings. It’s Mattress Firm asking for their mattress back. I ask if they are referring to the one I’m currently laying on. They say yes. I suggest the call the sales person and have them call me. They hang up.

I get another phone call. They say I need to give the mattress back. I asked what it is they do when they get a new mattress. Try it out right?

*Silence*

“So you’re saying it’s used?”

“If you delivered it to a customer now claiming it was new you’d certainly go to jail and face a massive civil suit. It’s still warm.”

*Click*

So I got the wrong order twice from two different companies and the second one I had to explain “fucking has occurred” to some stranger in order to get them to stop pressuring me to return what was delivered in error after their sales staff failed at their job too.

I predict I’ll never get another follow up call and if one should occur they better be wearing nomex underwear and a helmet as the beating will be savage and unrelenting.

Nom De Plume > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/07/2018 at 23:02

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By chance do you have the price difference between the King you ordered and the California King you received at hand?

OK, my only reason to reply was to make it known I got a chuckle out of getting fucked twice in one day without staining your new mattress. One might even come back in the morning to apologize and improve upon their previous performance.

Tristan > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/07/2018 at 23:09

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I hope there’s a follow up call, because I want a follow up post. Had it not occurred to them to tell the other customer they ordered the wrong mattress and sorry for the delay but we’ll get the right one to you ASAP, rather than harassing and already irritated and inconvenienced customer?

ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/07/2018 at 23:15

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Hmm. So stressing a leg muscle man-handling the surprisingly tiny box my queen Leesa mattress was delivered in and the trip to IKEA to get different bed slats wasn’t really all that big an ordeal.

Flynorcal: pilot, offshore sailor, car racer and panty thief > Tristan 04/07/2018 at 23:16

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I almost guarantee there will be no follow up call.

Who is going to want to run out the correct item I ordered to replace an item of similar value to throw away said item?

They’re lucky I’m happy to accept the wrong thing.

Stapleface > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/07/2018 at 23:16

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Seriously, how hard is this to get an order right?

Why would you order a different size bed and frame?! It hurts to think of how dumb some people are. You’d think there’d be some kind of failsafe to prevent this from happening. Apparently not.

The last three mattresses I’ve ordered off of Amazon. They were all pretty inexpensive memory foam mattresses, but they’re still doing fine to me. Also, I figure if I have to replace in a few years I’d rather be out a few hundred then over a grand since innersprings seem to fall off a cliff after like 6 years too.

Flynorcal: pilot, offshore sailor, car racer and panty thief > Stapleface 04/07/2018 at 23:26

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The guy from the second place said the words “fail safe” regarding the warehouse. I cannot make this up.

ranwhenparked > ADabOfOppo; Gone Plaid (Instructables Can Be Confusable) 04/07/2018 at 23:47

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I got a free couch from Ikea once, because the warehouse people miscounted the boxes - only came in 2 boxes, but they gave me 4. I called the store when I realized the mistake, but was outside their service area, so they told me to keep it. I mean, they were pretty crappy couches, but, hey, free couch.

XJDano > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 00:03

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Oh man.

And I hope you don’t lose any sleep over resting on someone else’s bed.

BUT you are the lucky one since you were the first delivery stop. I do feel a bit sorry for the other person who they tried to deliver the fucked up bed to. Delivery guys probably opened their mouths and said we just delivered your bed to the last guy.

The other guy was likely even more pissed you are sleeping on his bed. LOL. What a cluster fuck. Better luck tomorrow 1-800-Mattress

Sweet Dreams!

pip bip - choose Corrour > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 03:04

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that was funny to read.

cheers for sharing.

BlurpleToyotaDishwasher > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 04:27

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I feel your pain. Today is fridge delivery attempt no. 5.

Teh Penguin of Doom > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 04:38

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Why put yourself through this when there’s Amazon?

Flynorcal: pilot, offshore sailor, car racer and panty thief > Teh Penguin of Doom 04/08/2018 at 09:30

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I even own a bunch of their stock so I’m effectively undercutting myself *and* had a Amazon Fresh grocery delivery in the middle of all this shit that was so smooth it was almost not notable.

Meanwhile I’m up at 6 am stressed out and awake rather than sleeping.

You’re not wrong. You’re very far from wrong.

shop-teacher > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 10:55

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Dang dude! The hits just keep on coming!

Flynorcal: pilot, offshore sailor, car racer and panty thief > BlurpleToyotaDishwasher 04/08/2018 at 13:51

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Wut? How have you not vent raged? Or have you but not here? JFC. Five times? What the hell?

BlurpleToyotaDishwasher > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 14:40

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I have. I think everyone at the Wales meet heard about the fridge a couple of times, before I got distracted by the garage taking 2 weeks to sort my other car out instead of a morning.

The fridge was supposed to be attempt no.3, but they’d showed up an extra time when I wasn’t in even though I’d called them to cancel it and rearrange (and the 5th one was an automatic re-attempt that I managed to cancel in advance). Each time they’d not sent me a message until after it should have already showed up to say it wouldn’t be delivered even though their excuses were things they should have known about hours before (blaming the weather when it was fine, blaming a couple of people having called in sick).

So Friday, they message me saying the time slot on Saturday would be 10-2. This became a bit annoying as my car was finally ready to pick up, so I had to pay over the phone and call in a favour to get someone to go pick it up. Near the end of the four hour slot, I get a text message saying it was due for delivery on the Sunday. I get a text message last night saying it’ll be delivered in the afternoon. I picked up the car really early this morning so I was back just in case.
Around 10:30, I get a call from the delivery driver saying he’ll be there within the hour, a couple of hours before the start of the slot - if I’d have gone to pick up the car at a sane hour, I’d have not been back in time. The delivery guys dropped it off quickly and efficiently, everything seemed fine.

Then I noticed it has a fucking big dent in the side of it.

Currys can go fuck themselves.

Flynorcal: pilot, offshore sailor, car racer and panty thief > BlurpleToyotaDishwasher 04/08/2018 at 16:26

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Ho Lee Shit. That’s outrageous. JFC.

I ended up getting a few more phone calls I declined to answer, and just got a “congratulations” email from Mattress Firm, the same as I got when I made my purchase. It’s for -1 of what I ordered and +1 of what I received, with zero balance due.

I like to imagine my saga made it’s way up the food chain until someone had the cigar fall out of their mouth going “You did what now?” but realistically I’m pretty sure it’ll be blamed all the way down to the poor guy who had to ring my doorbell to ask for my mattress back and to accept delivery of the wrong and mismatched mattress.

I’ve no idea how he found the courage to even push the button.

Maxima Speed > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 16:53

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Is it possible to get free mattress that way? By using it ;)

Flynorcal: pilot, offshore sailor, car racer and panty thief > Maxima Speed 04/08/2018 at 16:57

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Maybe in the show room.

Maxima Speed > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 17:01

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I feel like it would be a trip to the local jail, and paying for the mattress without getting it.

Flynorcal: pilot, offshore sailor, car racer and panty thief > Maxima Speed 04/08/2018 at 17:09

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Well in the end I got nothing for free anyway. I paid for stuff. I got other stuff which is albeit slightly more expensive, but I’ve earned every bit of the difference thru the agrivation.

Jamwagon > Flynorcal: pilot, offshore sailor, car racer and panty thief 04/08/2018 at 22:42

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Good grief friend. I feel your pain. Both of these ordeals are mind bogglingly insane! PLEASE order from any other online mattress dealer that offers 100 night trials and free returns. They’ll (Tuft & Needle) send your local habitat store to come pick that sucker up no questions asked! Ordered a Leesa and never looked back. Thing is amazing! There are so many brands that do this now. Casper even sells its products at Target retail stores!